Privacy Policy

Last Updated: 14/08/2023

This Privacy Policy describes how Devon Distillery Ltd t/a Artisan Distilling Company (“we,” “our,” or “us”) collects, uses, and shares personal information when you visit and use our website artisandistillingcompany.co.uk (the “Website”).

1. Information We Collect

We may collect various types of information from you, including:

1.1. Personal Information

  • Name
  • Email address
  • Postal address
  • Phone number
  • Other contact information

1.2. Usage Data

We may also collect non-personal information about your interactions with the Website, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visits
  • Referring and exit pages
  • Clickstream data
  • Other usage details

2. How We Use Your Information

We use the collected information for the following purposes:

  • Provide and maintain the Website
  • Respond to your requests and inquiries
  • Send newsletters and marketing communications (with your consent)
  • Monitor and analyze usage patterns to improve our services
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We may use cookies, web beacons, and similar tracking technologies to collect and store information about your use of the Website. You can manage your cookie preferences through your browser settings.

4. Data Sharing and Disclosure

We may share your personal information with:

  • Service providers who help us operate and improve the Website
  • Legal and regulatory authorities to comply with legal obligations
  • Third-party analytics and advertising providers (with your consent)

5. Your Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of receiving marketing communications
  • Disable cookies through your browser settings
  • Lodge a complaint with a data protection authority

6. Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure.

7. Links to Other Websites

Our Website may contain links to third-party sites. We are not responsible for their privacy practices, and you should review their privacy policies.

8. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@artisandistillingcompany.co.uk

Cookie Policy

Last Updated: 14/08/2023

This Cookie Policy explains how Devon Distillery Ltd t/a Artisan Distilling Company (“we,” “our,” or “us”) uses cookies and similar technologies on our website artisandistillingcompany.co.uk (the “Website”). By using the Website, you consent to the use of cookies as described in this policy.

1. What are Cookies

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit the Website. They are widely used to improve your browsing experience and provide useful information to website owners.

2. Types of Cookies We Use

We use the following types of cookies on the Website:

2.1. Essential Cookies

These cookies are necessary for the Website to function properly. They enable basic functions such as page navigation and access to secure areas of the Website. These cookies do not collect any personally identifiable information.

2.2. Analytical/Performance Cookies

These cookies help us understand how visitors interact with the Website by collecting and reporting information anonymously. This information allows us to analyze user behavior and improve the Website’s performance.

2.3. Functional Cookies

Functional cookies enhance your experience on the Website by remembering your preferences and settings. They may also provide personalized content based on your past interactions with the Website.

2.4. Advertising/Targeting Cookies

We may use advertising cookies to deliver relevant advertisements and track the effectiveness of our marketing campaigns. These cookies may collect information about your online activities, such as the pages you visit and the links you click.

3. How to Manage Cookies

Most web browsers allow you to manage your cookie preferences. You can usually configure your browser settings to accept, reject, or delete cookies. Please note that if you choose to disable cookies, some features of the Website may not function properly.

To learn more about managing cookies, you can refer to your browser’s help documentation.

4. Third-Party Cookies

We may use third-party services that also place cookies on your device when you visit our Website. These third-party cookies are subject to the respective third party’s privacy policies.

5. Changes to this Cookie Policy

We may update our Cookie Policy from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

6. Contact Us

If you have any questions about this Cookie Policy, please contact us at hello@artisandistillingcompany.co.uk

Ethical Customer Engagement Policy

Purpose:
This policy outlines the principles and practices that guide our commitment to ethical customer engagement. Our goal is to build trust, ensure transparency, and foster lasting relationships with customers based on mutual respect and integrity.

1. Customer-Centric Approach

  • Respect and Dignity: Treat all customers with respect, regardless of their background, identity, or purchasing history.
  • Inclusivity: Ensure that all communications and engagements are inclusive and respectful of diverse cultures, languages, and abilities.
  • Customer First: Prioritise customer needs and satisfaction over profit-driven motives. We will always recommend solutions or products that best suit the customer’s needs.

2. Transparency and Honesty

  • Clear Communication: Provide clear, honest, and accurate information about products, services, pricing, and policies.
  • Truth in Advertising: All marketing and promotional efforts will reflect the truth about the products and services we offer. We will never use deceptive or manipulative tactics.
  • No Hidden Fees: All costs, including potential fees or charges, will be communicated upfront without hidden conditions or misleading statements.

3. Data Protection and Privacy

  • Informed Consent: Obtain clear and explicit consent before collecting, storing, or using customer data. Communicate how data will be used and ensure customers can opt out at any time.
  • Data Security: Implement best-in-class security measures to protect customer information from unauthorised access, misuse, or breaches.
  • Minimal Data Collection: Only collect necessary data to deliver quality services and meet customer expectations. We will not sell customer data to third parties.

4. Ethical Marketing Practices

  • Avoid Exploitation: Refrain from marketing tactics that exploit fear, guilt, or pressure customers into making purchases.
  • Targeting Vulnerable Groups: Special care will be taken to avoid misleading or inappropriate marketing targeted at vulnerable groups such as children, elderly customers, or those facing financial hardships.
  • Sustainable Messaging: Align our brand messaging with our ethical stance, promoting environmentally friendly, sustainable, and socially responsible products when possible.

5. Responsibility and Accountability

  • Listening to Feedback: Actively seek customer feedback and use it to improve our services, products, and policies. Ensure customers have easy access to complaint resolution channels.
  • Ownership of Mistakes: Acknowledge any mistakes or service failures transparently and work to resolve them promptly and fairly.
  • Continual Improvement: Regularly review and update engagement practices to align with evolving customer expectations, ethical standards, and societal values.

6. Social and Environmental Responsibility

  • Sustainable Practices: Engage in environmentally responsible practices, from product sourcing to packaging, ensuring that the entire customer journey is as eco-friendly as possible.
  • Fair Trade and Ethical Sourcing: Partner with suppliers and manufacturers who uphold ethical labor standards and ensure that our products do not contribute to exploitation or environmental harm.

7. Fair Treatment and Equal Opportunity

  • No Discrimination: Ensure that all customers are treated fairly, without discrimination based on race, gender, religion, nationality, sexual orientation, or any other characteristic.
  • Accessibility: Strive to make our services and products accessible to all, including providing accommodations for individuals with disabilities.

8. Training and Development

  • Employee Training: Ensure that all employees and representatives are trained to follow ethical engagement practices and are equipped to deliver excellent customer service in line with these principles.
  • Ethical Sales Practices: Sales teams will be trained to provide honest, pressure-free advice, encouraging customers to make informed decisions based on their needs rather than sales targets.

Review and Enforcement: This policy will be reviewed annually to ensure it aligns with current ethical standards, customer expectations, and business needs. Any violation of this policy may result in corrective actions to uphold our commitment to ethical practices.

Contact: For any concerns or questions regarding this policy, customers can reach out to our support team via hello@artisandistillingcompany.co.uk

This policy reflects our company’s dedication to fostering an ethical, responsible, and customer-focused business environment.